Privacy Policy

We collect information you provide directly to us and information gathered automatically when you use our website or services.

• Account & Order Information: Name, billing and shipping address, email address, phone number, and payment details when you place an order or create an account.
• Communications: Messages, inquiries, and correspondence you send to us by phone, email, or through our website contact forms.
• Usage Data: Pages visited, time spent on site, referring URLs, browser type, device identifiers, and IP address — collected automatically via cookies and similar technologies.
• Transaction History: Records of purchases, returns, and account activity associated with your profile.
• Marketing Preferences: Your opt-in or opt-out choices for promotional emails and communications.

We do not collect sensitive personal information such as Social Security numbers, government-issued ID numbers, or health-related data.

We use the information we collect to operate, improve, and personalize our services. Specifically, we may use your information to:

• Process and fulfill orders, including shipping confirmation and tracking notifications.
• Communicate with you about your account, orders, returns, or customer support requests.
• Send promotional emails, product updates, or special offers — only when you have opted in.
• Improve our website, product catalog, and customer experience through analytics and user feedback.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Comply with applicable legal obligations and enforce our Terms & Conditions.

We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Shipping carriers, payment processors, and IT service vendors who assist in fulfilling your orders and operating our website. These parties are contractually bound to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights and safety of MBS or others.
• With Your Consent: In any other circumstances where you have given us explicit permission to share your information.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site traffic.

• Essential Cookies: Required for the website to function properly, including shopping cart and session management.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance. Only active when you have opted in.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality. Most browsers allow you to refuse or delete cookies at any time.

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• All transactions are encrypted using SSL/TLS technology.
• Payment card data is processed through PCI-DSS compliant payment processors — we do not store full card numbers on our servers.
• Access to customer data is restricted to authorized personnel on a need-to-know basis.
• We conduct regular security reviews and updates to our systems and practices.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Order Records: Retained for a minimum of 7 years for accounting and legal compliance purposes.
• Account Information: Maintained while your account is active and for a reasonable period thereafter.
• Marketing Data: Deleted or anonymized upon unsubscribe request, within 30 days.
• Usage & Analytics Data: Aggregated and anonymized data may be retained indefinitely for business improvement purposes.

When your data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the link in any email we send, or by contacting us directly.
• Data Portability: Request your data in a structured, commonly used format where technically feasible.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at sales@mbs-standoffs.com or call (813) 938-6025. We will respond within 30 days.

Our website may contain links to third-party websites, including shipping carriers, payment processors, or partner sites. These sites have their own privacy policies, and we are not responsible for their content or practices.

We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply our endorsement of that site or its practices.

Our website and services are intended for adults and business customers. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on our website for a reasonable period after the change.
• Where required by law, notify you directly by email.

Your continued use of our website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us:

• Company: HTM-MBS LLC · DBA MBS-Standoffs.com & MBS-SignSupply.com
• Address: 5046 W Linebaugh Ave, Tampa, FL 33624
• Phone: (813) 938-6025
• Email: sales@mbs-standoffs.com
• Business Hours: Monday–Thursday 8:30 AM – 8:00 PM EST · Friday 8:30 AM – 7:00 PM EST